Your role on the day
- Welcome school groups from their buses, escort them to the welcome talk
- Setting up and tidying up rooms for workshops
- Supporting GM Higher staff during workshops- talking to learners and helping them with activities
- Escorting groups to their rooms
- Taking groups on campus tours
- Helping learners during lunchtime
- Being a part of the ambassador Q&A
- Being a friendly face and answering questions throughout the day
- Be outgoing and chatty with learners throughout the day- sit with them during workshops and encourage everyone to engage with the activities
- Share positive experiences of HE: are you in any societies? why did you choose your course? etc.
- Wear sensible clothing
- Remain unbiased when you talk about your University experiences – no HE provider is better than another
- Arrive at events 5/10 minutes early to avoid being late
Example Campus Visit Timetable
If you know you are running late please tell the event lead as soon as possible. If you miss the morning briefing it will be up to the event lead as to whether you can work at the event or not.
Always make sure you arrive 5/10 minutes early so that you have time to find the room for the briefing, especially if you are going to an institution that you are not familiar with.
During visit days learners may want to talk to you about their home life, their friends or school. This is fine, however during these conversations learners may feel comfortable talking to you about something that is putting them at risk.
If a young person discloses something to you, there are three steps you should take:
1) Listen and reassure. Be non-judgemental, do not ask probing questions and make it clear that you will need to pass this information on to a lead member of staff.
2) Record the information. Do this as soon as possible, and write it down word for word (to the best of your ability). You can write it down on plain paper first if needed and then ask for a Disclosure of Information form later. Give any pieces of paper to the event lead/safeguarding person to dispose of.
3) Inform appropriately. Make sure to inform a lead member of the staff. If the disclosure takes place in a school, inform the teacher leading the event (unless it is about them) and do not discuss the situation with other ambassadors. Confidentiality is vital.
- Remember to smile!
- Be honest about your experiences
- Be chatty and approachable
- Engage with the learners
- Be aware of other options – traditional and non-traditional routes to HE